Live data as of April 23, 2026
Total Calls
Counselors
Student Leads
SOP Compliance
| Call ID | Date | Counselor | Student | Grade | Duration | Questions | Areas | Campus Visit | Follow-up | SOP Status | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| CALL-001 | Apr 15, 2026 | Priya Sharma | Aarav Patel | Jr. KG | 18 min | 8/8 | 5/5 | ✓ Yes | Apr 20 | Apr 19 | PASS |
| CALL-002 | Apr 16, 2026 | Raj Mehta | Rohan Shah | Class 2 | 4 min | 1/8 | 1/5 | ✗ No | Not offered | Not scheduled | FAIL |
| CALL-003 | Apr 18, 2026 | Priya Sharma | Diya Rao | Class 5 | 22 min | 8/8 | 5/5 | ✓ Yes | Apr 19 | Apr 18 | PASS |
| CALL-004 | Apr 17, 2026 | Meera Joshi | Ishaan Desai | Sr. KG | 12 min | 6/8 | 4/5 | ✓ Yes | Apr 19 | Apr 18 | PASS* |
| CALL-005 | Apr 19, 2026 | Raj Mehta | Tanvi Bhosale | Sr. KG | 3 min | 1/8 | 1/5 | ✗ No | Not offered | Not scheduled | FAIL |
* CALL-004: Minor gap (4/5 areas), but met minimum 4 questions
| Counselor | Position | Experience | Calls Handled | Avg Duration | SOP Compliance | Leads Converted | Performance |
|---|---|---|---|---|---|---|---|
| Priya Sharma CSL-001 |
Senior Counselor | 3 years | 2 (CALL-001, 003) | 20 min | 100% | 2/2 Active | EXCELLENT |
| Meera Joshi CSL-002 |
Counselor | 1.5 years | 1 (CALL-004) | 12 min | 100% | 1/1 Active | GOOD |
| Raj Mehta CSL-003 |
Counselor | 2 years | 2 (CALL-002, 005) | 3.5 min | 0% | 0/2 Lost | CRITICAL |
| Lead ID | Student | Grade | Counselor | Inquiry Date | Campus Visit | Special Notes | Status |
|---|---|---|---|---|---|---|---|
| LEAD-001 | Aarav Patel | Jr. KG | Priya Sharma | Apr 15 | Apr 20 (scheduled) | - | ACTIVE |
| LEAD-002 | Rohan Shah | Class 2 | Raj Mehta | Apr 16 | Not scheduled | Poor counseling | LOST |
| LEAD-003 | Diya Rao | Class 5 | Priya Sharma | Apr 18 | Apr 19 (scheduled) | URGENT: Test Apr 24, Moving May 5 | ACTIVE |
| LEAD-004 | Ishaan Desai | Sr. KG | Meera Joshi | Apr 17 | Apr 19, 4 PM (scheduled) | Child has ADHD | ACTIVE |
| LEAD-005 | Tanvi Bhosale | Sr. KG | Raj Mehta | Apr 19 | Not scheduled | Poor counseling | LOST |
| Priority | Student | Action Required | Deadline | Counselor |
|---|---|---|---|---|
| URGENT | Diya Rao | Test preparation support - Test tomorrow! | Apr 24 (Tomorrow) | Priya Sharma |
| HIGH | Aarav Patel | Post-campus visit follow-up (visit was Apr 20) | Today/Tomorrow | Priya Sharma |
| HIGH | Ishaan Desai | Post-campus visit follow-up (visit was Apr 19) | Today/Tomorrow | Meera Joshi |
| SALVAGE | Rohan Shah | Supervisor intervention - Lead lost by Raj | This week | Supervisor |
| SALVAGE | Tanvi Bhosale | Supervisor intervention - Lead lost by Raj | This week | Supervisor |
Status: CRITICAL - Immediate Action Required
Database location: /opt/counselor-audit/database/ |
Download RAG Document |
Back to Home